On Today’s Show
Trust is a nonnegotiable for high-performing relationships and organizations. Yet trust is fragile, and 90 percent of the behaviors that break it are subtle, fleeting, and unintentional. Today, Dave recaps episodes 496-499 where Michelle Reina shares powerful lessons in trust from her book, “Trust and Betrayal in the Workplace: Building Effective Relationships in Your Organization.”Subscribe in iTunes | Subscribe in Stitcher
1 Simple Thing Actions
1 Simple Thing Action: Do what you said you’ll do – or renegotiate just as soon as you realize you can’t deliver as promised.
1 Simple Thing Action: When you have a problem or concern with someone, talk to that person directly with the highest intention to work the issue through.
1 Simple Thing Action: Keep an eye out for how you can support others to deepen their contribution.
1 Simple Thing Action: Ask for the other person’s side – gain the “surround sound.” When there has been a hurt, disappointment or letdown, before we jump to judgment and declare others (or ourselves) wrong, take just a moment and consider the extenuating circumstances. What else was at play that might have contributed to what was said? Or what was done that created this vulnerability? And what can we learn from that perspective we gain that will help us forgive and move forward?
- Co-founder and Co-President of Reina, A Trust Building Consultancy
- Bestselling Author
- International Speaker
- Executive Coach
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